Job Summary

This position is responsible for ensuring that rooms,  public areas, clubs and/or other out houses are cleaned, maintained and well presented to the highest of standards and in consistent with the SBU’s SOP at all times

Duties and Responsibilities

  • Ensure that the work area allocated either guest room, corridor, service area, any public area or any other area, is maintained to the highest level of cleanliness according to company standards, and those of (LQA) Leading Quality Assurance,  International Standards Organization (ISO) and Dubai Municipality.
  • Ensure that guest supplies and courtesies/amenities are placed as per company standards.
  • Ensure that any guest request received is executed immediately (or within 15 minutes) in a professional and timely manner to ensure guest satisfaction.
  • Acquire up to date information of the hotel such as the location of restaurants, clubs, and stables, as well as the opening times of all hotel facilities in order to answer and help guests in a quick and efficient manner.
  • Provide daily turn down service to guest rooms no earlier than 18:30 hours and later than 21:30 hours unless requested, as per company standards.
  • Ensure that work trolley, other work equipment, service areas are always tidy and presentable.
  • Report to the Line Manager any suspicious circumstances encountered.
  • Strictly follow the procedures on lost and found anywhere on the hotel premises.
  • Strictly follow the procedures for general security and equipment on handling of keys.
  • Report and record damaged items to Line Manager. Collect laundry bag from the guest apartments for laundry/dry-cleaning or for pressing. Handover the Laundry to the Linen room as soon as received. 

Experience and Skills

  • High School or equivalent.
  • Vocational Diploma or certificate.
  • Minimum one year experience in similar role and property rating.
  • Previous experience in the UAE is preferred.



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