This position is responsible for ensuring the prompt and safe delivery of guest luggage to the apartment after check in, and the collection of luggage from the apartment/hotel upon guest check out. The Concierge Agent is also responsible for ‘couriering’ items within the hotel and providing information and making reservations for guests, including transport.
Duties and Responsibilities:
Promptly secure delivery, storage and collection of guest luggage, along with proper ticketing to avoid confusion.
Arrange transport with existing transport supplier as per guest requests.
Deliver faxes and letters to in-house guests.
Greet and assist guests upon arrival at the hotel.
Provide accurate information to guests about the city and related information.
Make accurate restaurant reservations for guests and confirm back once made.
Ensure cleanliness of hotel main entrance area.
Deliver daily departure letters to following day’s departures.
Follow LQA standards in all dealings with guests.
Manage traffic on hotel driveway.
Maintain up-to-date knowledge of the city and events.
Where the real essence of a warm welcome is captured in breathtaking locations in the Middle-East and the Indian Ocean. Whether it's a family holiday, a romantic getaway or a business trip, we extend unforgettable experiences every time. From the first hello to the last goodbye, you can relax and rediscover the real you knowing every need is being taken care of.
Front Office·JA The Resort, Dubai
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