Job Summary:

Coordination and communication of appointments between the guest and the therapist and to ensure that the guest receives spa reservation services corresponding booking reservation standards and “The Spa” standards.

Duties and Responsibilities:

• Meet personal daily/monthly retail and booking targets set by the Spa Director.
• Up selling treatments and products at all times
• Keep accurate record of Daily Revenue Reports and make accurate transactions in correct categories of treatments and products in POS system

• Welcome guests and answer all enquiries observing set standards in a professional manner representing the high standards of spa.
• Answer the phone as per policy and to respond to guest queries in an efficient and professional manner.
• Follow Reception opening and closing procedures.
• Maintain a complete knowledge of the treatments, products and special services/ promotions that may be offered at the time
• Ensure client consultation records (release forms) are completed in order for therapist to conduct a thorough screening prior to commencing the treatment.
• Coordinate all relevant information to the booking schedule in a neat organized manner to maximize treatment revenue and guest satisfaction
• Have full retail knowledge and the prices charged
• Maintain the cleanliness and hygiene of the Reception desk and Reception Retail Area
• Keep proper filing of all information required
• Responsible for all billing procedures at the Reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work
• Follow the standard operating procedures and policies implemented within the department
• Assist the guests in changing rooms, when necessary
• Ensure accuracy in all matters of logged information and liaise with Spa Head Receptionist/Spa Supervisor/ Spa Assistant Manager so that all appointments are dealt with efficiency
• Assist with administrational duties such as purchasing, receiving and inventory reporting
• Participate in outside spa promotions to secure the spa with the daily/monthly revenue
• Coordinate therapists and other staff as per booking sheet appointments
• Maintain adequate stock supplies for the Reception and coordinate with Spa
• Head Receptionist/Spa Head Attendant with regards to replacement and order giving prior notice.
• Remain flexible and willing to respond to any changes in the spa department as directed by the needs of the operation
• Cooperate to perform reasonable extended duties within the scope of the job as and when assigned.
• Attend weekly meetings with Spa Head Receptionist/Spa Supervisor/Spa Assistant Manager
• Take care of Reception equipment and report all breakages or maintenance requests to Spa