Principle Responsibilities:

• To ensure that we show respect and connect with the guest, each other, and our environment to maximize the wellbeing experience for all.
• To actively drive and promote the wellness & fitness segment of the department, being aware of the financials and targets involved.
• To provide intuitive prompt service, courteously, accurately and to the highest professional level as required
• To conduct spa tours as requested.
• To complete service recoveries when required.
• To report lost and found items and submit guest incident reports to your Spa Supervisor.
• To receive training in all the treatments and beauty therapies of the menu and thereafter perform to the highest possible standard.
• To recommend the correct treatments and retail products to maximize the guest’s spa experience
• To ensure the cleanliness and hygiene standards of the Spa areas and treatment pods are maintained at all times: all areas should be wiped and sanitized with appropriate sanitizer after each guest, toilets should be checked constantly throughout the operation hours and cleaned/sanitized after each use.
• To broom and mop the spa areas whenever required, including but not limited to the reception areas, treatment rooms, toilets, gym, Steam & Sauna area.
• To assist in developing and carrying out the workshops for the laboratory project.
• To request, collect inventory and supplies in accordance with minimum stock levels as per Spa Manual
• To ensure all equipment is well maintained and in a safe and hygienic condition.
• To ensure that any guest complaints/grievances or issues are brought immediately to your supervisor’s attention and to follow up that the guest issue has been addressed.
• To personally log all treatment and product recommendations
• To be aware of all Spa service requirements and be willing to assist during peak periods if required.
• To provide feedback and share your views, participate in departmental meetings, briefings, read the notice boards and newsletters.
• To be open to learning and multitasking.
• To share with the Director or Supervisor suggestions on potential new activities or improvement of existing ones.
• To seek the support of either the Director or Supervisor when needed.
• Instructors may work in a group class or in a one-on-one setting.
• To promote the personal sessions of gym, yoga and other activities as assigned by the Spa Director.
• To assist students/guests in sessions including but not limited to yoga, meditation, fitness and personal training, martial arts of different types, Tai Chi, Qi Gong, stress management.
• To provide hands-on direction to make sure students/guests are performing movements properly and applying the breathing techniques.
• To ensure that each guest/student signs the disclaimer when coming for a group class or for private sessions.
• To ensure that guest/student details are updated into Spa booking system.
• To assist and compile the Wellness Spa Activities monthly calendar.
• Assist with the Spa operation daily, including but not limited to opening and closing duties, reception duty, cleaning and sanitizing the Spa areas.

• To be responsible for the operations and procedures in the Gym, Spa & Yoga Pavilion.
• To assist with the cleanliness and sanitation of the Yoga pavilion, Gym and Spa is always meeting the Resort’s hygiene standards.
• To be available to assist guests when using the Spa facilities including Yoga pavilion and Gym
• To be open to learning and multitasking.
• To participate to weekly guests cocktail parties to promote, wellness, fitness and spa services when required.
• To participate in employee surveys.
• To participate in a local community activity at least once per annum.