Qualities of the person in this position include:

Are you excited about life?! This team-member is fun and energetic, always ready for new challenges and passionate about hospitality. This positive person loves to work within a team, has a curious and resourceful mindset and aims to be excellent in everything they do.

Job Summary:

• Constantly learning and growing
• Respectful and courteous towards everyone
• Creates positive and memorable experiences for guests & team members
• Always strives for ‘100% happy guests,100% of the time’

Activities of this job

• Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests
• Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.
• Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest’s wishes, in coordination with room service.
• Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.
• Provide private orientation of the Resort facilities and in-house activities.
• Ensure that the Pre-arrival email is sent to all guests staying at The Residence & Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.
• Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.
• Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
• Assist with luggage delivery and collection with the coordination of the Concierge.
• Take care of the guest’s laundry, pressing and dry cleaning with coordination of the laundry dept.
• Maintain guest wardrobes in a neat and tidy fashion.
• Polish the guest shoes as per the set standard
• Offer unpacking & packing luggage services.
• Attend to all guests’ requests, communicating and following up on these with the other departments when necessary.
• Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.
• Assist with planning and organizing the holiday itinerary of the guests.
• Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.
• Ensure that the guest room is equipped with fresh ice daily.
• Deliver newspapers, mail, and messages to the room promptly.
• Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.
• Coordinate with the concierge regarding transportation and luggage collection.
• Check with the guest about his next arrival and offers a room reservation.
• Check any items left behind by the guest and record in “lost and found’ logbook with Housekeeping.
• Provide service around the Signatures Pool.
• Prepare departure letters (heartfelt departures).
• Coordinate with the Front desk for speedy check-out
• Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.
• Maintaining equipment and facilities used.

Daily activities:

• Live the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun!
• Come to work in the most positive and energized spirit and mind
• Always look and behave your best
• Positively participate in daily departmental briefings
• Always find something new to learn
• Maintain Health and Safety standards for everyone
• Ensure cleanliness and upkeep of the work area and property
• Immediately report accidents, incidents, and maintenance in the workplace
• Be a champion of JA Sustainability practices
• Keep up-to-date knowledge about the organization and the department
• Share innovative ideas for the betterment of the organization or the department
• Report and surrender lost and found items
• Live and grow the JA Way culture with other team members
• Excel in performing assigned job tasks and responsibilities