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JA Resorts & Hotels career site
Marketing · JA Resorts & Hotels

E-commerce Executive

About the Role

JA Resorts & Hotels is looking for a detail-oriented and digitally savvy E-Commerce Executive to help manage our website and enhance the digital guest journey.

Scope of Work

  • Maintain and update content on the brand’s main website and associated property microsites.
  • Ensure all digital platforms function smoothly, responsively, and are always aligned with brand standards.
  • Support the implementation of new website features in coordination with internal teams and external agencies.
  • Collaborate with UX/UI teams to continually enhance user experience and optimise the digital booking path.
  • Provide day-to-day support on booking engine operations and troubleshoot technical issues as they arise.
  • Build and update email marketing templates (EDMs) in line with ongoing campaigns.
  • Integrate and manage third-party tools including website personalisation, testing, and tracking solutions.
  • Monitor performance using tools such as Google Search Console and Microsoft Clarity, making proactive recommendations.
  • Advanced knowledge of Sitefinity CMS Version 13+ and Good functional knowledge of Microsoft Dynamics 365 CRM.
  • Familiarity with A/B testing platforms (e.g., Google Optimize, Optimizely).
  • Working knowledge of .NET and RESTful API integrations.
  • Collaborate with developers and third-party agencies for technical enhancements, bug fixes, and performance optimization.
  • Ensure compliance with accessibility standards (WCAG2), mobile responsiveness, and modern UX/UI principles.
  • Should ensure GDPR and Data Privacy compliance and Collaborate with DPO.

What We’re Looking For

  • 2–4 years of experience in a similar digital or e-commerce role.
  • Strong working knowledge of CMS platforms (Sitefinity, WordPress) and booking engines (preferably SynXis).
  • Basic front-end skills in HTML, CSS, and JavaScript; familiarity with Bootstrap is a plus.
  • Experience with email marketing tools and CRM platforms.
  • A good understanding of website analytics and SEO fundamentals.
  • Knowledge of Protel, Opera will be a plus.
  • Detail-oriented with strong organisational skills and a collaborative mindset.
  • Past collaboration experience with the Revenue, Marketing, and IT teams is a must.

Why Join Us?

At JA Resorts & Hotels, we don’t just offer stays — we create experiential moments. You will be joining a passionate, forward-thinking marketing team focused on evolving a beloved heritage homegrown brand across Dubai, the Indian Ocean, and beyond.

Department
Marketing
Role
E- Commerce Executive
Locations
JA Resorts & Hotels

JA Resorts & Hotels

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About JA Resorts & Hotels

Where the real essence of a warm welcome is captured in breathtaking locations in the Middle-East and the Indian Ocean. Whether it's a family holiday, a romantic getaway or a business trip, we extend unforgettable experiences every time. From the first hello to the last goodbye, you can relax and rediscover the real you knowing every need is being taken care of.

Marketing · JA Resorts & Hotels

E-commerce Executive

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