Hostess
Job Summary:
As a Hostess in the hospitality field, you will be the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. You will greet and seat guests in a friendly and efficient manner, ensuring smooth flow and optimal seating arrangements to maximize guest satisfaction and dining capacity. Additionally, you will provide support to Food & Beverage service associates, helping coordinate table assignments and contributing to a seamless and enjoyable dining experience.
Duties and Responsibilities:
- Ensure all activities and guest interactions adhere to JA Resorts & Hotels’ quality standards at all times.
- Maintain thorough awareness of restaurant layout, floor plan, and table configurations to optimize seating capacity and turnover.
- Greet and seat guests promptly and professionally, creating a warm and welcoming first impression.
- Operate and maintain an effective reservation system to manage guest flow, maximize covers, and accommodate guest preferences.
- Monitor guest satisfaction throughout the dining experience, especially upon departure; escalate any issues to the Supervisor or Line Manager.
- Build rapport with first-time and returning guests through personalized service, recognition, and professional communication.
- Support service colleagues with table or counter service of both alcoholic and non-alcoholic beverages, as needed.
- Assist in delivering food and beverage items to guests when required to support the smooth operation of service.
- Continuously develop and maintain up-to-date knowledge of the menu, including food and beverage offerings.
- Provide guests with accurate menu information and thoughtful recommendations based on their preferences.
- Record loyalty card details and maintain an organized reservation and guest history log.
- Maintain and update physical and digital menus as necessary, ensuring accuracy and presentation standards.
- Follow the hotel’s lost and found procedures meticulously.
- Ensure daily newspaper stands are updated and background music levels are appropriate to enhance the guest experience.
Experience and Skills
Education
- High School Diploma or equivalent.
- Vocational Diploma or Certificate in Hospitality or related field (preferred).
Qualifications
- HACCP – Basic Certification.
- Food Hygiene – Basic Certification.
Experience
- Minimum of 1 year experience in a similar hostess or guest service role within a comparable hospitality property or rating.
- Proven background in customer service or front-of-house positions, preferably in a hotel or upscale restaurant environment.
- Familiarity with cashiering procedures and basic point-of-sale operations.
Computer Skills
- Basic proficiency in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
Language Skills
- Intermediate-level English communication skills, both written and verbal.
- Additional languages are an asset and preferred in a multicultural guest environment.
- Department
- Food & Beverage
- Role
- F&B Hostess
- Locations
- JA Ocean View Hotel, Dubai
JA Ocean View Hotel, Dubai
Learn About our JA Culture
About JA Resorts & Hotels
Where the real essence of a warm welcome is captured in breathtaking locations in the Middle-East and the Indian Ocean. Whether it's a family holiday, a romantic getaway or a business trip, we extend unforgettable experiences every time. From the first hello to the last goodbye, you can relax and rediscover the real you knowing every need is being taken care of.