Job Summary:

As a Hostess in the hospitality field, you will be the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. You will greet and seat guests in a friendly and efficient manner, ensuring smooth flow and optimal seating arrangements to maximize guest satisfaction and dining capacity. Additionally, you will provide support to Food & Beverage service associates, helping coordinate table assignments and contributing to a seamless and enjoyable dining experience.

Duties and Responsibilities:

• Ensure all activities and guest interactions adhere to JA Resorts & Hotels’ quality standards at all times.
• Maintain thorough awareness of restaurant layout, floor plan, and table configurations to optimize seating capacity and turnover.
• Greet and seat guests promptly and professionally, creating a warm and welcoming first impression.
• Operate and maintain an effective reservation system to manage guest flow, maximize covers, and accommodate guest preferences.
• Monitor guest satisfaction throughout the dining experience, especially upon departure; escalate any issues to the Supervisor or Line Manager.
• Build rapport with first-time and returning guests through personalized service, recognition, and professional communication.
• Support service colleagues with table or counter service of both alcoholic and non-alcoholic beverages, as needed.
• Assist in delivering food and beverage items to guests when required to support the smooth operation of service.
• Continuously develop and maintain up-to-date knowledge of the menu, including food and beverage offerings.
• Provide guests with accurate menu information and thoughtful recommendations based on their preferences.
• Record loyalty card details and maintain an organized reservation and guest history log.
• Maintain and update physical and digital menus as necessary, ensuring accuracy and presentation standards.
• Follow the hotel’s lost and found procedures meticulously.
• Ensure daily newspaper stands are updated and background music levels are appropriate to enhance the guest experience.

Experience and Skills

Education

• High School Diploma or equivalent.
• Vocational Diploma or Certificate in Hospitality or related field (preferred).

Qualifications

• HACCP – Basic Certification.
• Food Hygiene – Basic Certification.

Experience

• Minimum of 1 year experience in a similar hostess or guest service role within a comparable hospitality property or rating.
• Proven background in customer service or front-of-house positions, preferably in a hotel or upscale restaurant environment.
• Familiarity with cashiering procedures and basic point-of-sale operations.

Computer Skills

• Basic proficiency in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

Language Skills

• Intermediate-level English communication skills, both written and verbal.
• Additional languages are an asset and preferred in a multicultural guest environment.