Job Summary
We are looking for a Housekeeping Supervisor to oversee the daily cleanliness, maintenance, and presentation of guest rooms, corridors, and public areas. The role includes delegating tasks, supervising the team, and ensuring that all standards and procedures are met in line with JA Resorts & Hotels SOPs.

Key Responsibilities

• Prepare and assign daily tasks to Housekeeping Attendants.

• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and standards are maintained.

• Monitor cleaning equipment and supplies; coordinate with Engineering for maintenance.

• Ensure compliance with Lost & Found, key handling, and security procedures.

• Respond promptly to guest requests and follow up to ensure satisfaction.

• Communicate clean and available rooms to Front Office.

• Plan and recommend deep cleaning schedules.

• Supervise team performance, provide guidance, and ensure proper handovers between shifts.

• Maintain logbooks, reports, and housekeeping records up to date.

Qualifications & Skills

• High School Diploma or equivalent (Hospitality certification preferred).

• HACCP Basic / Food Hygiene Awareness certification.

• Minimum 2 years’ experience in a similar role within a hotel environment.

• Basic Microsoft Office knowledge (Outlook, Word, Excel, PowerPoint).

• Good communication skills in English; additional languages are a plus.

• Strong attention to detail, organizational skills, and ability to lead a team.