IT APPLICATION MANAGER
JA Resorts & Hotels | Hospitality IT Leadership Role
UAE
Full-time
About the Role
JA Resorts & Hotels is seeking a senior IT Application Manager with a strong hospitality background and a passion for service excellence. This role is critical in ensuring the seamless operation, support, and continuous improvement of hotel applications, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms.
You will lead the IT Application Management team, support hotel operations, and drive technology solutions that enhance both guest experience and operational efficiency.
Key Responsibilities
Lead, manage, and mentor the IT Application Management team across hotel operations
Oversee daily application support, ensuring timely resolution and high end-user satisfaction
Manage the full application lifecycle, including deployment, optimization, upgrades, and continuous improvement
Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud, including APIs and system integrations
Collaborate closely with hotel operations and corporate IT to align applications with business needs
Promote a culture of service excellence, accountability, and innovation
Manage budgets and resources effectively, ensuring cost-conscious operations
Candidate Profile
Senior IT professional with proven hospitality industry experience
Strong background in hotel IT application management
Demonstrated leadership experience managing and developing application support teams
Hands-on expertise in Oracle Opera Cloud and Simphony Cloud, including at least one full end-to-end deployment of both platforms
Experience with APIs, interfaces, and hotel payment systems
Excellent communication and stakeholder management skills
Ability to work independently in multicultural environments
Strong focus on support excellence and continuous improvement
What We Offer
Opportunity to work with a prestigious hospitality brand
A leadership role with high visibility and impact across hotel operations
Competitive salary commensurate with experience
Professional growth within JA Resorts & Hotels
Ready to lead hospitality technology excellence?
Apply now and be part of a team that delivers seamless systems, exceptional service, and memorable guest experiences.
- Department
- IT
- Role
- IT Support & Application Manager
- Locations
- JA Resorts & Hotels
JA Resorts & Hotels
Learn About our JA Culture
About JA Resorts & Hotels
Where the real essence of a warm welcome is captured in breathtaking locations in the Middle-East and the Indian Ocean. Whether it's a family holiday, a romantic getaway or a business trip, we extend unforgettable experiences every time. From the first hello to the last goodbye, you can relax and rediscover the real you knowing every need is being taken care of.