Job Summary

To welcome guests in a friendly and efficient manner, providing support to Food & Beverage service associates ensuring maximum guests’ satisfaction and seating capacity is achieved

Duties and Responsibilities

• Ensure all activities in the restaurant adhere and support JA Resorts & Hotels quality standards at all times.

• Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
• Greet and seat guests wishing to dine, promptly and professionally.
• Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs.
• Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager.
• Build relationships with first-time and regular guests through guest recognition and professionalism.
• Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
• Assist service colleagues to provide table and/ or counter service of all menu items.
• Develop and update food and beverage knowledge required to carry out duties.
• Provide advice and suggestions related to food and beverage menu to the guest.
• Record loyalty card and maintain reservation book.
• Maintain and update menus.
• Follow hotel’s lost and found procedure. Ensure all daily newspaper stands are updated and level of music is accurate

Experience and Skills

• Minimum one year experience in similar role and property rating.
• Previous experience in customer service related position.
• Knowledge in cashiering procedures.
• HACCP – BASIC
• Food Hygiene – BASIC