Job Summary :

The Banquet Manager is responsible for overseeing the day-to-day operations of banquet and event services within the hotel. This role provides functional support to ensure seamless execution of conferences, meetings, and social functions, while maintaining high standards of guest satisfaction and service excellence. The Banquet Manager interacts with a wide range of stakeholders—including clients, suppliers, government officials, and internal departments—to coordinate event logistics, assign tasks to team members, and ensure effective collaboration across all involved departments. The role plays a key part in upholding the hotel’s reputation for delivering exceptional events and experiences.

Duties and Responsibilities

• Oversee and manage the daily operations of banquet and event services to ensure seamless execution and guest satisfaction.
• Coordinate all banquet and event functions in collaboration with Sales, Kitchen, Housekeeping, and other related departments.
• Approve and prepare staff rosters and work schedules based on business forecasts and event bookings.
• Monitor staff attendance, overtime, and leave records, ensuring accurate reporting and compliance.
• Personally handle guest complaints and feedback related to banquet services, ensuring prompt and effective resolution.
• Ensure all associates are trained on complaint handling procedures and consistently apply service standards.
• Conduct regular pre-event briefings to communicate event details, delegate responsibilities, and ensure readiness.
• Monitor event setups to ensure they align with client specifications and hotel standards.
• Supervise event execution, making real-time adjustments and ensuring smooth flow of service.
• Liaise with clients during events to ensure expectations are met and gather feedback for post-event evaluation.
• Ensure proper care, inventory, and maintenance of banquet equipment, furniture, and supplies.
• Enforce hygiene, health, and safety standards in all event service areas, ensuring compliance with local regulations.
• Evaluate staff performance and provide coaching, guidance, and training as needed.
• Assist in the preparation of departmental budgets, cost control, and revenue forecasting.
• Identify opportunities to improve service efficiency and guest experience through innovation and team engagement.
• Ensure all event documentation, billing, and reports are completed accurately and on time.
• Support recruitment and onboarding of new banquet team members.
• Represent the department in internal meetings and contribute to hotel-wide planning and initiatives.

Experience and Skills

Education:

• Bachelor’s Degree or equivalent, preferably in Hospitality Management.

Qualifications:

• Certificate in Hotel Management with a focus on Conference and Events.
• Basic and Intermediate Hygiene certification – Required
• Advanced Hygiene certification – Preferred, but not mandatory

Experience:

• Minimum of 1 year of experience in a similar role within a hotel of comparable rating and standard.

Computer Skills:

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Language Skills:

• Advanced English communication skills, both written and verbal.